What is the role of social media in communication?

[vkumar]

Hello friends,


What is the role of social media in communication?

[mariajonas]

Social media not only allows you to hear what people say about you, but enables you to respond.

[nikki shah]

Social Media plays a crucial role in connecting people and developing relationships, not only with key influencers and journalists covering your company's sector, but also provides a great opportunity to establish customer service by gathering input, answering questions and listening to their feedback.

[sophiawils59]

Social media is about conversations, community, connecting with the audience and building relationships. It is not just a broadcast channel or a sales and marketing tool. Authenticity, honesty and open dialogue are key. Social media not only allows you to hear what people say about you, but enables you to respond.